Business Impact Analysis (BIA)

„A BIA seeks to identify a company´s most critical business services through analysis of outage severity translated into a financial value, coupled with operational risk. This information can help and enhance operational performance by enabling better decision making regarding prioritization of incident handling, problem management focus, change and release management operations, project priority, and so on. It is a beneficial tool for identifying the cost of outage to the company, and a relative worth of a service.“[1]


Service STrategy

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